Shipping Information
Shipping Locations
We currently ship to the following locations:
- Canada
Processing Time
Orders are typically processed within 1-3 business days from the date of purchase. Please note that processing time may be longer during peak seasons or due to unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. Customers are responsible for any customs duties, taxes, or fees associated with international shipments.
Shipping Methods
We offer the following shipping methods:
- Standard Shipping: Estimated delivery time 6-10 business days
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order using the provided tracking number on our website or through the carrier’s website.
Order Tracking
To track your order, please use the tracking number provided in your shipping confirmation email. If you have an account with us, you can also log in to your account to view the status and tracking information for your order.
Shipping Delays
While we strive to deliver your orders on time, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier-related issues. We appreciate your understanding in such situations.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the carrier directly with your tracking information.
Contact Us
If you have any questions or concerns about our Shipping & Tracking Policy, please contact us at contact@ermitese.shop.